Opticore One Stop Solution Ltd ("Opticore", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, keep, and protect personal information, mobile information, and project-related information when you visit our website, contact us, purchase digital services, enroll in Academy programs, or use any other Opticore offering.
Scope of this policy
This policy applies to visitors, clients, students, parents, guardians, and partners who interact with Opticore across our full service portfolio, including digital development, digital marketing, e-commerce, SEO, creative services, automation and technology solutions, and all Academy programs.
Information we collect
We may collect the following categories of information:
- Contact details — name, email address, phone number, company name, and billing address.
- Client and project data — business requirements, brand assets, website credentials, campaign briefs, store access, analytics access, and communication history related to services you hire us to deliver.
- Academy and enrollment data — program selections, tutoring subjects, learning goals, schedules, attendance, progress notes, and parent or guardian contact details where applicable.
- Payment information — processed by our payment providers; we do not store full card numbers on our servers.
- Technical data — IP address, browser type, device information, pages viewed, and referral URLs.
- Form and support content — messages you send through contact forms, intake forms, or support requests.
How we use information
- Deliver websites, apps, marketing, e-commerce, SEO, creative, automation, and Academy services you request.
- Respond to inquiries, provide quotes, manage projects, and maintain client relationships.
- Process payments, invoices, subscriptions, and enrollments.
- Improve our website, services, quality standards, and user experience.
- Send service-related notices, updates, and marketing where permitted by law.
- Comply with legal obligations and enforce our terms.
Legal bases for processing
Where applicable under GDPR and similar laws, we process personal data based on contract performance, legitimate interests, consent, and legal obligation.
Sharing and selling of data
Opticore keeps the information you trust us with. We use it only to deliver, manage, and support the services you request. We do not share or sell your information to third parties, affiliates, or marketing partners.
This commitment applies to every category of information we collect, including:
- Personal information — names, email addresses, phone numbers, billing details, company information, and other identifying details you provide.
- Mobile information — mobile phone numbers and SMS/text-message opt-in data and consent records.
- Project-related information — business requirements, brand assets, website and platform credentials, campaign briefs, store or analytics access, files, communications, and all other materials connected to a project or service engagement.
- Academy and enrollment information — program selections, learning goals, schedules, attendance, progress notes, and parent or guardian contact details.
Access is limited to authorized Opticore personnel who need the information to deliver services, provide support, and maintain quality and security.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opticore retains and protects all of this information using reasonable administrative, technical, and organizational safeguards, including secure hosting, access controls, malware monitoring, and SSL encryption where appropriate.
Academy and tutoring programs
For Academy students and tutoring enrollees, personal information is used for educational purposes, scheduling, progress tracking, quality assurance, and parent or guardian communication. Student and enrollment data is kept by Opticore and accessed only by authorized personnel as needed to deliver programs safely and effectively. We do not share or sell student data.
When a student account is cancelled, we may retain personal information for up to 12 months for operational, billing, and compliance purposes, after which it is deleted from our systems unless a longer retention period is required by law.
Through our student portal and related records, learners or their parents may access, review, and request correction of personal information where applicable.
Children
Children may use Academy services only with appropriate parent or guardian involvement. We recommend that minors under 13 not submit personal information or use services without proper permission from a parent or legal guardian. See our Children's Privacy page for additional details.
Information collected automatically
When you interact with our website, we automatically receive technical information such as IP address, browser type, and pages requested. Usage data is often reviewed in aggregate so we can improve site performance without identifying individual visitors unnecessarily.
SMS and text messaging
If you opt in on our website or by another permitted method, Opticore One Stop Solution Ltd may send you SMS/text messages about project updates, appointment reminders, enrollment notices, billing alerts, and related service communications.
- Message frequency — Message frequency varies depending on your relationship with us and the programs you use.
- Rates — Message and data rates may apply.
- Opt out — Reply STOP to any message to unsubscribe from SMS communications.
- Help — Reply HELP for assistance or contact us using the details at the bottom of this policy.
- Consent — SMS consent is not required as a condition of purchasing services.
We collect and use mobile phone numbers you provide for SMS only as described in this policy and our Terms & Conditions.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and analytics
We use cookies and similar technologies as described in our Cookie Policy.
Security
Protecting your information is a core part of how Opticore operates. We apply reasonable administrative, technical, and organizational measures to safeguard personal information, mobile information, and project-related information — including secure hosting, role-based access controls, malware monitoring, and SSL encryption where appropriate. No method of transmission or storage is completely secure, but we work to keep the data we retain protected at all times.
Data retention
Opticore retains personal, mobile, and project-related information only as long as needed for the purposes described in this policy, including project delivery, billing, support, legal, accounting, and reporting requirements. Retention periods may vary by service type and contract.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of certain uses. California residents may have additional rights under the CCPA/CPRA. EU/UK residents may have rights under GDPR.
To submit a privacy request, contact us using the details below. We may verify your identity before fulfilling a request.
International visitors
Opticore is based in the United Kingdom. If you access our services from outside the UK, your information may be stored and processed in the UK
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy, unless applicable law requires additional consent.
Contact us
If you have questions about this Privacy Policy or our data practices, contact us and we will make every effort to resolve your concerns.
Email: support@opticoreonestopsolutionltd.com
Call or WhatsApp: +44 788 325 0697
Mailing address
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Questions? Contact us at support@opticoreonestopsolutionltd.com, info@opticoreonestopsolutionltd.com, or +44 788 325 0697.